Pkbet Privacy Policy — Our commitment to protecting your information

Pkbet only collects information that is necessary to provide its services — nothing more. Below is a breakdown of the types of data pkbet collects.

Pkbet never stores your full payment card number or bank account password. Payment data is collected and handled securely through pkbet's authorized payment gateway partners.

Pkbet does not use your information for any hidden purpose. All collected data is used only for the specific purposes listed below:

• Account Management: To create, verify, and maintain your pkbet account.
• Service delivery: To complete betting, gaming, deposit, and withdrawal processes.
• Customer Support: To assist you with any questions, complaints, or issues.
• Security Assurance: To prevent fraud, money laundering, and other forms of misuse.
• Legal Obligations: To maintain records required for regulatory compliance.
• Service Improvement: To analyze usage patterns and improve the pkbet platform.
• Promotional communications: To notify you about new offers and bonuses, with your consent.

All pkbet data is stored on secure servers located in internationally certified data centers and monitored 24/7. Multiple layers of security are in place to prevent unauthorized access to your data.

Data retention periods depend on the type of information and applicable legal requirements:

• Account information: For the duration your account is active, and for a minimum of 5 years after closure.
• Transaction Records: A minimum of 7 years, as required by law.
• KYC Documents: Up to 5 years after account closure.
• Log data: Typically up to 1 year, and may be longer in cases under investigation.

After the specified period, pkbet securely deletes personal data — either automatically or upon request — except where retention is required by law.

Pkbet does not sell your personal information to any third party. However, limited data may be shared with trusted partners solely for the purpose of delivering our services.

• Payment providers (bKash, Nagad, Rocket): Information required to process transactions.
• KYC Verification Services: Authorized partner for identity verification.
• IT infrastructure partner: For server maintenance and security audits.
• Legal Authority: When required by court order or applicable regulations.

Pkbet uses cookies on its website. Cookies are small data files stored in your browser that help pkbet's site function properly and improve your browsing experience.

You can disable cookies at any time through your browser settings. However, turning off essential cookies may cause some pkbet features to stop working properly.

Pkbet believes every user should have full control over their own data. That's why pkbet provides you with the following rights:

• Right to Access: You can request to know what information pkbet holds about you.
• Right to Rectification: You can update any incorrect or outdated information.
• Right to erasure: You may request deletion of your data, subject to certain conditions.
• Right to Restrict Processing: You may restrict the use of your data for specific purposes.
• Right to object: You may object to your data being used for promotional purposes.
• Right to data portability: You may request a copy of your data and pkbet will provide it.

Pkbet is strictly for users aged 18 and above. pkbet never knowingly collects or processes data from minors. If a minor has registered an account by mistake, the account will be closed and all associated data deleted as soon as this comes to our attention.

If parents discover that their child is using pkbet, they should immediately Help Center or support@pkbet.im Reach us by email.

Pkbet uses industry-standard technology to protect your data — security is enforced at multiple layers, not just one:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An added layer of security when logging into your account.
• Firewall & Intrusion Detection: To prevent unauthorized access.
• Regular Security Audits: Regular audits conducted by independent third-party experts.
• Data Backup: Regular backups to prevent the risk of data loss.
• Access Control: Only authorized pkbet staff can access specific data.

Pkbet may update this Privacy Policy when necessary — such as for service improvements, legal changes, or the introduction of new technology. You will be notified before any significant changes take effect.

• A notification will be sent to your registered email.
• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, pkbet will display a notification at login.

Continued use of pkbet after any changes takes effect will be considered acceptance of the updated privacy policy. If you do not agree to the revised policy, you have the right to close your pkbet account.

If you have any questions, concerns, or requests regarding this Privacy Policy, the pkbet support team is always here to help. Reach us through any of the following:

• Email: support@pkbet.im
• Help Center: pkbet.im/help-center
• General Inquiries: pkbet.im/faq